Terms of Sales
Café Hotel Restaurant ""Transhumance & cie""
1. Object:
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by the Transhumance & cie hotel. They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale. These general conditions of sale apply to all reservations made online, via our reservation platform, the contact form or by telephone.
2. Reservation:
The customer chooses the services presented on our site. He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
3. Booking Process:
Reservations made by the customer are made via the electronic reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes in particular: entering the bank card allowing prepayment, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before validation of the reservation and, finally, validation of the reservation by the customer.
If the customer cannot or does not wish to use their credit card, it is possible to call the hotel and agree on another means of prepayment: transfer or check.
4. Acknowledgment of receipt of the reservation:
Immediate receipt by email of acknowledgment of receipt of the reservation by email constitutes confirmation of the reservation and summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.In the case of prepayment by transfer or check, receipt will constitute confirmation.
5. Price
The prices relating to the reservation of services are indicated before and during the reservation. Prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the reservation platform. If the establishment is debited in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) must be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
6. Payment
The Transhumance hotel has chosen prepayment for all hotel reservations (amount of nights only)
The customer communicates his bank details in a secure space in order to allow prepayment of the reservation by credit or private bank card (Visa, Mastercard) by directly indicating, in the area provided for this purpose (secured entry by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of consuming the service) and the visual cryptogram.
The total debit of the payment is made in 1 or 2 installments 2 to 7 days after the reservation and during the reservation when there is less than a week between the reservation and arrival. By default, prepayment is made in 1 installment but the customer can request via the ""comments"" part of the reservation form a prepayment in 2 installments at 15 days or 1 month interval with the balance before arrival . These payment conditions are the same in the event of prepayment by check or transfer. This prepayment is referred to as a deposit. In the event of timely cancellation, the establishment will issue refunds by transfer.
A payment receipt for overnight stays will be established and sent by email before the customer's arrival. During the stay, incidental expenses (meals, breakfasts, purchases, drinks, tourist tax) will be taken into account for payment the day before or the morning of departure. If the customer requires an invoice with a company name or payment terms (sharing), it will be necessary to report this upon arrival.
7. Cancellation or modification by the customer:
The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation.
Cancellation conditions and fees:
For booking nights, general case for individuals in a family and leisure setting:
- Up to 5 days from the date of stay: cancellation free of charge.
- From 5 days to 2 days before arrival: 50% charge on all nights of the reservation.
- From the day before the planned arrival to no-show or early departure: the entire reservation of the nights is due
When the conditions of sale of the reserved rate allow it, cancellation of the reservation can be made directly with the establishment, whose telephone and email contact details are specified on the reservation confirmation sent by email. The customer then requests a total or partial refund of their reservation and attaches a RIB. The establishment will then issue a refund by transfer within 5 days.
All reservations are nominative, however the establishment tolerates a change in the holder of the reservation : the initial customer will ensure to notify the hotel and provide the contact details of the new beneficiary of the stay (surname, first name, address, email, nationality).
Special conditions: any special request, group/long stay/event/service will be subject to a personalized quote
Booking events (family celebrations, groups, etc.):
- Reservation (nights and meals) modifiable and cancelable up to 1 month before
- Prepayment by transfer or check (in 1 or more installments) of 100% of the amount of the nights and 50% of the meal estimate.
- Payment of the balance of the service on site.
Professional stopover evening:
- Reservation can be canceled free of charge until 4 p.m. on the day of arrival. Cancellation fee of 50% beyond this time.
- Reservation request validated by the hotel based on availability.
- No prepayment.
8. Smooth running of your stay:
In accordance with current regulations, foreign customers will be asked, upon arrival, to complete and/or validate (sign) a police form. The form will be pre-filled according to the information in the reservation form: name, first name, nationality, address, telephone number and email. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made.
9. Liability
The photographs presented on our reservation platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, due to the client, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
10. Complaints
Complaints relating to non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
11. Respect for privacy
The customer is informed, on each of the personal data collection forms, of the obligatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the carrying out of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. Particularly when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have committed to the establishment to take all security measures and respect for data confidentiality for said data transfers.
12. Convention of proof
Entering the required banking information , as well as acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Computerized records kept in elloha.com's computer systems. will be kept in reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.
13. Force majeure
Force majeure means any event external to the parties which is both unpredictable and insurmountable and which prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Force majeure or fortuitous events are those usually recognized by the case law of French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the resulting costs.
14. Dispute resolution
These General Conditions of Sale are governed by the law of the country of establishment without hindering any mandatory protective provisions that may be applicable in the country of residence of consumers.
15. Completeness
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable to the obligation in question. These general conditions of internet sale may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general conditions of sale via internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale via internet will automatically apply to all customers.